Call Centre Blues

Why would anybody Employ staff who have limited at best, and hardly any English at worst to work in a call centre. I recently tried to have a conversation with a very enthusiastic but ultimately incompetent operator called Ravi, now I am sure in his personal life  and his own tongue which was Indian Ravi is a top bloke, but in his work life and my tongue the guy was useless. After repeated efforts to give him my phone number I hung up, but sods law being what it is when I rang back I got Ravi again, this time shouting in a controlled and clear voice I managed to impart my phone number to him, but before I could celebrate that achievement Ravi asked for my address, after 10 minutes I came to realise there are no places in India ending with the word “shire”. I asked to speak to a supervisor but he didn’t recognise that word. He eventually connected me to his LEADER I presumed he meant team leader. The Bilingual Sohail  then took over, sadly for me his second language was not English Either. So after a fruitless five minutes with him I gave up and paid my bill over the net, I wish to god I had done that in the first place.